Want to write to us? Please enable it prior to continuing. 4190816, EEE producer registration number : WEE/AH0065TW, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Applying responsible tech principles across the value chain, Supporting small businesses to go digital, Partnering with charities on digital skills, Working with suppliers to get to net zero, Building towards a circular BT and beyond, Investor Relations - for institutional investors and telcoms analysts, Responsible Disclosures - to report an in-scope security vulnerability. Supply your personal information and select formal complaint from the reason for enquiry menu on the email us form. We are not owned by any Bank or Insurer and we are not a product issuer or a credit provider. The information shown on this site is general information only, it does not constitute any recommendation or advice; it has been prepared without taking into account your personal objectives, financial situation or needs and you should consider its appropriateness with regard to these factors before acting on it. Ideas and tips to help you to prepare for your best financial future. We provide tools so you can sort and filter these lists to highlight features that matter to you. If youre thinking of cancelling your BT broadband package, youll have to contact BT 30 days before you leave and let them know you want to cancel. When you move, youll have to contact BT and let them know: If you just have broadband with BT, you should call 0800 800 150, but if you have more services, you can call 0800 783 0235 or use the link below. BT Super Request to transfer whole or partial balance of superannuation benefits to your self managed super fund (SMSF) BT Customer Relations 132 135 customer.relations@btfinancialgroup.com BT Funds Management Limited ABN 63 002 916 458 AFSL 233724 RSE L0001090 is the Trustee of BT Super ABN 39 827 542 991 RSE R100132. finder.com.au is one of Australia's leading comparison websites. This can make it difficult for consumers to compare alternatives or identify the companies behind the products. Message for former BT Business Super and BT Lifetime Super Employer Plan members: With the transfer to BT Super now complete, the way you access your super account online has changed. If you intended to speak with your superannuation fund about arranging the release of your funds, please get in touch with BT Super directly. You may also apply for up to three insurance options based on a combination of the following: When you apply for this type of cover, you'll be given flexibility to decide the amount of insurance cover you require; however, approval is not guaranteed and is dependent on the result of a medical assessment. Finder's digital asset trading is powered by Finder Wallet Pty Ltd (ABN 11 149 012 653) an AUSTRAC registered Digital Currency Exchange and reporting entity (DCE100735494-001). She covers all areas of personal finance, and her areas of expertise are superannuation, banking and saving. The subject matter of this webpage is subject to the opinion of, and factual research carried out by, the author. Contact from abroad. - edited 13-09-2018 However, we aim to provide information to enable consumers to understand these issues. Adelaide SA 5001, 132 135- Investors The BT Super for Life is the default investment option, under which your investments are allocated for you based on your age. These may change or we may introduce new ones in the future. How to manage contacts on BT Mail - YouTube We endeavour to ensure that the information on this site is current and accurate but you should confirm any information with the product or service provider and read the relevant Product Disclosure Statement (PDS) and Target Market Determination (TMD) or the information they can provide. You can find your member number online, by providing your: You can also find your member number in your online account, the mobile app or on your annual statement. Through BT, you can access a range of solutions across super, investments and insurance, to help you plan for today and tomorrow. If its very complex and we cant meet that timeframe, well contact you beforehand to let you know why and keep you informed about our progress on a regular basis. BT calculates your cancellation fees by taking the remaining amount you would pay until the end of your contract and subtracting the costs BT save by you leaving early and 1% if your final payment is paid early. life.insurance@btfinancialgroup.com Please note that the information published on our site should not be construed as personal advice and does not consider your personal needs and circumstances. As part of our Group and one of Australias leading wealth experts, BT has been helping Australians build and protect their wealth since 1969. Online form:you can use our secureonline form to submit your feedback or lodge a complaint: Read more about our feedback and complaints process, Easy English guide and accessibility guides. Log in to your account or mobile app, to: If you want to claim a tax deduction on your personal super contributions in your next income tax return, you need to complete the Notice of intent to claim a tax deduction for personal super contributions form. When you open a BT Super for Life account, you will automatically receive standard insurance cover which includes cover for death as well as for total and permanent disability (TPD). We hope that the information and general advice we can provide will help you make a more informed decision. You should obtain and consider the PDS before deciding whether to acquire, continue to hold or dispose of interests in a Super Product, BT Panorama product, or BT Margin Lending Margin Loan. What are the key features of BT Super for Life? Youshould obtain and consider the PDS before deciding whether to acquire, continue to hold or dispose of interests in BT Super Invest. A Product Disclosure Statement (PDS) for BT Super Invest can be obtained by contacting BT on 1300 881 716 or by visiting www.bt.com.au/superinvest. Zenith CW Pty Ltd ABN 20 639 121 403 (Chant West), Authorised Representative of Zenith Investment Partners Pty Ltd ABN 27 103 132 672, AFSL 226872 under AFS Representative Number 1280401 . The issuers of the products named on this website can be found in the relevant disclosure document. To claim an early release of super, youll need to satisfy certain conditions. Get BT email help to manage your BT email account, learn about security, setting up, logging in and how to reset a password. + 0.15%* p.a. Your complaint will be reviewed in line with our FAIRGO principles. The simplest way to resolve a complaint may be discussing it with us by phone. 21-04-2020 Retirement Wrap guide: Performance, fees, USI, ABN, address, contact You'll find more addresses in our Customer complaints code. Westpac and its related entities do not stand behind or otherwise guarantee the capital value or investment performance of a Super Product, a BT Panorama product or BT Margin Lending Margin Loan. Mon-Fri, 8.30am - 5:00pm (Sydney time), BT Managed Accounts Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. For example, if you paid 35 per month and have 4 months left until your contract ends, your cancellation fee would start at 140 (354). 4190816 It is not a specific recommendation to purchase, sell or hold any product(s) and is subject to change at any time without prior notice. Get a supercharge today! I'm a BT Business customer. BT Super for Life offers two ways to invest your super depending on how hands-on you want to be. 233722 (BTSL) and Westpac are together the issuers of the BT Margin Lending Margin Loan. Chant West has not taken into account the objectives, financial situation or needs of any specific person who may access or use the Information provided, including target markets of financial products, where applicable. Speak to an expert and have your query resolved in minutes. The phones apparently connect to the hub and allow you to make two calls at once. BT Help | Get support with BT products and services | BT Help Read thedisclosure documentsfor your selected product before deciding. Re: Is there a way to contact BT via email? The information provided is general in nature and does not take into account your objectives, financial situation or needs. Please report this to us at info@utilityswitchboard.com. Moving home with BT Level 11, Tower Two International Towers Sydney on Please provide your full name, member number and any supporting documents. We're prioritising our most vulnerable customers so, if your call isn't very urgent, please use our online support or call us back at a later date. BT Super Invest | Westpac Identity verification on any device using your present methods have been locked for 20 minutes. There are several different ways you can contact BT regarding a query, problem, or complaint. Note: BT Super Invest is currently only available for existing Westpac customers. Leaving Australia and Financial Hardship. Our aim is to resolve your complaint within 5 working days, however, where possible we will resolve your complaint in the moment. Sign in. As at September 2017 (source: 2017 Westpac Group Annual Report). so my question is if you pay for a service but they can't provide it correctly should we not be getting a discount until they can provide the equipment agreed under my contract? on Apart from any interest investors may have in Westpac term deposits, Westpac securities or the BT Invest CMA acquired through the BT Panorama products, an investment in a Super Product or a BT Panorama product or BT Margin Lending Margin Loan is not an investment in, deposit with or any other liability of Westpac, any Division of Westpac or any other company in the Westpac Group. BTPS and BTFM are subsidiaries of Westpac Banking Corporation ABN 33 007 457 141 (Westpac). Keep me signed in. Banks are covered by a Government Deposit Guarantee. The courts would usually weigh several factors and existing provisions (e.g. Alternatively, you can use the troubleshooter by signing into your My BT to run your own tests and report the problem. Log into your account to set up your direct debit or locate your BPAY details. This means if your claim is directly or indirectly related to a pre-existing condition or occurred within two years to the cover commencing, your death or TPD benefit won't be paid. on gold.life@BTFinancialgroup.com I do not want to call and clog up the lines for people trying to get urgent assistance. Fees and costs are subject to change. Westpac ready to kick off Panorama sale - Financial Review Your individual situation may differ and you should seek independent professional tax advice. Finder Wallet is an arm of the Finder Group specialising in blockchain technology. To contact us by live chat, email or phone, visit: You're currently on the BT Business website so if you need phone numbers or chat for your home account, please contact BT on our home website. How has your fund performed? However despite BT saying the order is complete they are still to deliver the phones. You have been temporarily locked out. Investment giant Vanguard has launched a superannuation fund in Australia with low fees and based on index investments. Thank you for the response its not great for a communication company that you cannot contact them! Monday to Friday, 8:30am - 7:00pm (Sydney time) Request a callback Mail: GPO Box 7490, Cloisters Square WA 6850 Insurance Call 1800 025 127, Monday to Friday, 8:00am - 6:30pm (Sydney time) Underwriting Email: gold.life@BTFinancialgroup.com Fax: 02 9274 5764 Mail: GPO Box 5467, Sydney NSW 2001 Administration Email: Sydney NSW 2000, Find a Product Disclosure Statement (PDS). Buying from BT If you need to contact BT about your broadband bills, whether you want to pay your bill or simply ask a question, there are a few ways you can go about this. Adelaide SA 5001, 1800 222 790 By providing you with the ability to apply for a credit card or loan, we are not guaranteeing that your application will be approved. This is because this product has failed the annual performance assessment (APA) for the second consecutive year. This stage has a very high allocation towards growth assets. The amount of insurance cover you'll receive and the cost of insurance cover are based upon your age, gender, occupation and lifestyle. If neither of these are the problem, try disconnecting and reconnecting again it could be that youre trying to connect to the wrong router. 14h24. By logging in I agree that cookies may be set on my browser. BT Funds Management Limited ABN 63 002 916 458 AFSL 233724 is the trustee and the issuer of BT Super, BT Super for Life and BT Super Invest (together, referred to as the Super Products), which are part of Retirement Wrap ABN 39 827 542 991. BT Email Help | Get support for your BT Email | BT Help As always, weve got you covered. Bank transfer (account number: 00375853 sort code: 20-00-00) using your account number as the reference. Our Executive Committee - About BT | BT Plc Give us a call now, sit back and let us do the work. Calling from overseas: The exact amount deducted will be confirmed in your annual statement. Any taxation position described is a general statement and should only be used as a guide. Information provided is subject to copyright and may not be reproduced, modified or distributed without the consent of the copyright owner. We recommend speaking to your super fund to arrange the transfer. QuickSuper Where the performance, fees and insurance data for the MySuper fund vary according to the member's age, results for We have a range of ways to get in touch for new and existing customers. I need to contact BT about a guaranteed speed issue but I can only find an option of a phone number or an online live chat. Note: You can change your investment option whenever you want. Calling From Overseas:+612 9155 4070, BT Super for Life + 0.03% p.a. GPO Box 3958 However, a BT WiFi extender could be quite pricey. Please note, we are a comparison website and provide general advice only. In the meantime, our page on accessing your super might be of assistance. Please click Open account to apply via Westpac Online Banking. Forkey information and guidance on the ethos of procurement in BT and how we work with our suppliers visit ourSelling to BTweb site. Contact Us | AustralianSuper PDF BT Super Request to transfer whole or partial balance of - Stake Super Please refer to our FSG - Financial Products. Email . What has been your return over the last 10 years with the BT super fund. Full details are available on request. You should also consider obtaining personalised advice from a professional financial adviser before making any financial decisions in relation to the matters discussed hereto. For further details, please refer to the relevant disclosure document(s) for the ETF, managed fund or managed portfolio option. Level 10, 99 York St, BT Super Invest lets you invest your super how and when you want in one convenient place. 18-04-2020 BT | LinkedIn Can I withdraw part of my super from bt and leave money in there I am retired, Thanks for your question and apologies for the delayed response. To the extent that any Information provided is advice, it is General Advice (s766B Corporations Act). Products, reports, ratings (Information) are based on data which may be sourced from a third party and may not contain all the information required to evaluate the nominated product providers, you are responsible for obtaining further information as required. How to make a complaint about BT Business, Set up Company and Group Contacts for Cloud Voice. How can I make a complaint? While we aim to action all complaints as soon as possible well generally address your complaint within 45 days of receiving it. Once youve ordered your BT package, you can get watching as soon as you like through the BT app while you wait for your activation date. Unless otherwise specified, the products and services described on this website are available only in Australia from Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714. Find out more about your options, like salary sacrifice and how to add to your super after-tax. Where our site links to particular products or displays 'Go to site' buttons, we may receive a commission, referral fee or payment when you click on those buttons or apply for a product. on This lifestage is for members getting closer to retirement is getting closer, however not yet retired. It is recommended that you talk this with legal experts who can help you get a clearer understanding on the right path to take. BT Super for Life offers two different insurance options: standard cover or customised cover. : full name, contact details and residential address, Your current superannuation details, if you'd like to roll over your super into your BT Super for Life fund, Your investment and insurance choices ready. It does not constitute tax advice and is based on current tax laws and our interpretation. Also check out the latest hints and tips for Panorama users. (c) 2022. Target Market Determinations for our products can be foundhere. 19h25. on You'll find all the info you need, and report issues, via the virtual assistant or by phoning: To report BT building faults, or ask about the purchase of a BT property, please contact our Property helpdesk. ","anchorName":"#how-do-i-join-bt-super-for-life"}]}, Important information about our super fund comparison table, finder.com.au is a financial comparison and information service, not a bank or Individuals should consider the appropriateness of any advice in light of their own objectives, financial situations or needs and should obtain a copy of and consider any relevant PDS or offer document before making any decision. Investment, super and insurance solutions to empower our customers to build and protect their wealth. Our services may only be used by persons who have entered into a licence agreement with us, and use is subject to the terms of that licence agreement. BT Funds Management Limited ABN 63 002 916 458 AFSL 233724 RSE L0001090 is the Trustee of BT Lifetime Super - Employer Plan RSE R1001327 ABN 39 827 542 991. GPO Box 2861 If you have any questions about BT Super for Life or would like a copy of any material that is incorporated into this PDS by reference - marked with an - you can call BT Customer Relations on 1300 653 553. How do I contact BT? | BT Business 13-09-2018 Read thedisclosure documentsfor your selected product before deciding. 13h48. Consider its appropriateness to these factors before acting on it. Read about the information youll need to complete your account application. 21-04-2020 BT Super - For Life: BTA0287AU: BT Super for Life - Retirement Account: BTA0280AU: Income Protection as Superannuation: 39827542991004: Panorama Super: 39827542991002: SuperWrap Pension Plan: TCS0105AU: SuperWrap Personal Super Plan: TCS0106AU: Term Life as Superannuation: 39827542991003: Westpac Group Plan - Defined Benefit: 39827542991001 Your new provider might be able to cancel your package for you when you switch, but its best to contact BT beforehand anyway. Y. execute the strategy once the Board approves it. GPO Box 2861 BT Securities Limited ABN 84 000 720 114, AFSL No. Use the mobile app to keep track of employer contributions. Orders and upgrades . Contact BT for help and support with your BT broadband, TV, home phone or mobile. GPO Box 2861 {"menuItems":[{"label":"BT Super investment options","anchorName":"#bt-super-investment-options"},{"label":"What are the key features of BT Super for Life? New data shows the best-performing super funds over the last decade, with AustralianSuper being knocked out of the top spot. We would like to reassure you that no changes to the terms, conditions, and features of your existing policy occurred as a result of the sale. You've disabled JavaScript on the browser. Click here for more information. However, answering your question, a will is not always absolute in nature. If you need help remembering your username or password you can use the links below. I have an existing Super Account and wish to transfer the total amount approx $30000 into my Commonwealth debit card. The sale of BT Super was dealt a blow last week, with the bank confirming reports that managing director of BT superannuation Melinda Howes was departing for family reasons, amid job cuts amid . Once youve contacted BT about switching, theyll give you a switching date and sort the rest for you and your BT Smart Hub will be sent through the post and BT will text you when its time to get set up. Call:1800 931 678 Our Customer Solutions Managers are here to find a solution for you and will ensure that you're regularly updated about the progress we are making to resolve your complaint. Learn more about accessing your super, eligibility and conditions that apply. If you need to write to us, please check the back of your bill for the right address to use. 0800 22 33 88 The property helpdesk is managed by a third party and are unable to discuss customer enquiries. Mon-Fri, 8:30am - 6:30pm (Sydney time), BT Managed Portfolios I have found it impossible to get an update as I do not want to tie up valuable resources by making a long drawn out call at this trying time other calls would be more important. If this hasnt worked, it could be a problem with your device. BT Super for Life A simple personal super account that's easy to join, manage and grow. Moving house? If something goes wrong with your broadband package, you might want to make a complaint to BT. Why Westpac is giving away its $37 billion BT super business I have spoken to them a while back and the phones are out of stock and they have no clue when they will be back in. Bear in mind that you might have to send back your router and any other BT accessories you have or you could be charged extra. Help and support; Contact BT; Back. Access forms & disclosures and learn more from our educational resources and webinars, Managed Portfolios (SMA) - Managed Portfolio Series, Challenger annuities via Asset Administrator. You have been temporarily locked out. You can also make a one-off contribution anytime using your mobile app with your BSB and bank account number. finder.com.au has access to track details from the product issuers listed on our sites. Help > Create new Email address >. Email: Please use one of the customer service options listed above. Hello Some product issuers may provide products or offer services through multiple brands, associated companies or different labelling arrangements. You can do this either from the plug or the power button on the back of your router. bt super contact email - starhubmalta.com Log in to your account and go to transactions to check all payments made to your super account. 21-04-2020 This lifestage is for members fast approaching retirement or retired, so it has a higher allocation to defensive assets (however, slightly more allocation to growth assets than the 1940s stage). therefore, growth remains main focus of the investment allocation. Youll also be charged if your service needs to be reconnected or unrestricted. Slow broadband speeds? Anyone in Australia that is 18 years of age or older. Please do not click on any links. Password Show. Luckily, there are a few ways you can complain to BT and get it seen to: BT will try and resolve your complaint as quickly as possible, but if it hasnt been sorted within 8 weeks or youre not happy with the result, you can contact the communications ombudsman who will have the final word. Post:GPO Box 5218, Sydney NSW 2001 Products marked as 'Promoted' or 'Advertisement' are prominently displayed either as a result of a commercial advertising arrangement or to highlight a particular product, provider or feature. Set up your utilities, today! Which super fund beat AustralianSuper as the best performer last year? I don't believe it was a special deal that was not how it was sold it came across as standard. I have tried the BT help system but it is totally useless and goes in a loop and never gives you an answer? MyBT - BT Broadband (charged by the manager), 0.18% p.a. Your first option is to call the BT customer service team on 0800 800 150. You can call the ombudsman on 0330 440 1614 or email enquiry@ombudsman-services.org. Ask questions and share tips with other people 24 hours a day. BT Halo includes services worth up to 468 over your 24-month contract for just 1 extra per month. You have had too many unsuccessful attempts to login. Finder offers no guarantees or warranties about the data and we recommend that users make their own enquiries before By cheque made out to BT Payment Services Ltd with your account number written on the back and sent to: Your BT account number (which you can find on your bill). Sorry if that causes you any trouble. Contact BT | Help & Live Customer Support | BT.com Because of this you should, before acting on this information, consider its appropriateness, having regard to your objectives, financial situation and needs. In addition, depending on your investment choices, the following fees and costs may apply: # Other fees, costs and charges may apply to your BT Super Invest account, such as a cash account fee and transaction costs eg buy/sell spread. The information shown on this site is general information only, it does not constitute any recommendation or advice; it has been prepared without taking into account your personal objectives, financial situation or needs and you should consider its appropriateness with regard to these factors before acting on it. There is no charge for accepting any rollovers, however before requesting the rollover, you should consider where your future employer contributions will be paid (if your employer contributions are currently being paid to another fund) and check with your other fund(s) to determine whether there are any exit or withdrawal fees for moving your benefit, or other loss of benefits (eg insurance cover) noting that you may not receive the same type or level of benefits after the rollover. Open an account in minutes If youre ready to get started you can apply online in about 10 minutes. Your individual situation may differ and you should seek independent professional tax advice. This is so there is a single point of . Please find belowinformation on how you can buy some of BT's surplus assets. Lending criteria apply to approval of credit products. There's the convenience of logging in at bt.com.au/ btsuperportal or on the Panorama App, using your username and password. Australian Financial Complaints Authority Sydney, NSW, Australia 2000. 17h02. How can I boost my super and retirement savings? Thanks for your question. To report BT building faults, or ask about the purchase of a BT property, please contact our Property helpdesk. This information does not take your personal objectives, circumstances or needs into account. Keep me signed in Help > Create new Email address > Your beneficiary, or beneficiaries, will receive your super and any insured death benefit if something happens to you. BT Super | BT You'll also need to supply: When you join, you'll receive a welcome letter and welcome pack with all your account details and any other information or forms you'll need, and you'll be asked to nominate your beneficiaries. Read the relevant insurance in your super guide for more information. Apart from any interest investors may have in underlying bank accounts held at Westpac through their cash account, Westpac term deposit products or Westpac securities acquired through BT Super Invest, an investment in, or acquired using, BT Super Invest is not an investment in, deposit with or any other liability of Westpac or any other company in the Westpac Group.



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