In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. That exception is made on the understanding that an additional service retainer is payable. Regus is a scam. We find it very unfair that for this reason you post a very visible, insulting and untrue review. Hi Mike, Im sorry if you felt the need to escalate this. Our change management certification course teaches you how to develop practical solutions for effectively implementing change in the workplace. Contact: +65 [protected] Any that you do not require can be opted out through your online account. October 19 I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. Once we've received your information, your refund is processed within 30 days of the last day of your agreement. BBB reports on known marketplace practices. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. Regus helps businesses find and create the right workplace for their people. Using our center address on your website is illegitimate without an active agreement between us. PDF These General Terms and Conditions apply to Office/Co -Working - Regus Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. I would recommend that anyone considering using this company to think again! This is a complete con, and scam through and through. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. Regus Reviews - 265 Reviews of Regus.com | Sitejabber Lorem ipsum dolor sit amet, consectetur adipiscing elit. GO LITERALLY ANYWHERE ELSE. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? We will deduct any outstanding fees and other costs due to Us before returning the balance to You. Regus at N19 W24400 Riverwood Drive, Suite 350 Waukesha, WI 53188. You should receive your refund within 30 days after your end date. They signed me up for things that I didn't ask for - didn't realize it in the fine print. I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. Manage all of your workspace and business needs. Eventbrite page will show up only the start dates of all training sessions. Agile and Scrum Certification Training in Fort Myers, FL My contact end of March 2021. This company bills you for services you do not use. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Please email me at Lorraine.brule@regus.com with your company name and details. If it has been longer than 30 days, please get in touch so we can investigate further. Change management needs to be learnt and implemented through a structured approach so that employees are kept motivated and engaged. think about how low this company is. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. Everything included in our Business Address solution plus: Access to our global business lounge network when youre on the move, Call handling services are also available, A winning combination of virtual office services and workspace access, Includes meeting room use and 5 days office or desk space per month, Plus access to our global business lounge network, Select from a wide range of meeting room sizes, Available with presentation facilities and optional catering as required, Choose from thousands of locations worldwide, The perfect spaces to host pitches or board meetings, Equipped with presentation facilities, whiteboards, and optional catering, Purpose-built training spaces with breakout areas, On-site support team included and optional catering available, Unrivalled workspace. I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. Get Regus can be contacted at (262) 832-3700. Thank you! Office Space and Coworking prices are per person per month and are dependent on inventory availability. Thank you, Lorraine Brule Global Customer Service at Regus. Access our global network of workspaces and business lounges as often as you need. It goes against our guidelines to offer incentives for reviews. The complaint has been investigated and resolved to the customer's satisfaction. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. The Regus has no issue when it comes with charged the rent and late fees; however, when asking them for a refund for the retainer, the same bank information will never work. The vital skills students learn will be immediately applicable to their careers. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! I already enter my bank information twice. IWG plc Reviews | Read Customer Service Reviews of iwgplc.com - Trustpilot They come with the latest technology, a friendly support team to ensure everything runs smoothly, and catering if you need it. Thats no big deal, makes sense. We have a team of specialists available 24/7 to help you find the best solution for your business. on top they refuse to return my deposits of $2000 Date of experience: January 26, 2023 Useful Share Fay K 1 review GB Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. This company bills you for services you do not use. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! As you did not process this correctly, the agreement continued an additional month. A desk of your own, in a shared office or open-plan workspace, Includes discounts on meeting room and office space bookings, Available at thousands of locations worldwide, Work for the day in a vibrant, social, and professional environment, Make use of our breakout areas to meet others and collaborate, Give your business the professional address it needs in a premier location, Use the address on your documents and have mail forwarded there. Shady from Regus. Is this legal? : r/AusLegal - reddit I did check the status of your retainer refund and it looks like you submitted it on September 29, 2021. If I can assist you with anything else, please contact me directly at Lorraine.Brule@regus.com If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. Verification can help ensure real people write reviews about real companies. Regus Reviews | Read Customer Service Reviews of regus.ca - Trustpilot A member of our team will get back to you as soon as we have the details. This does not affect customers who have a permanent space as these are reserved specifically for them. Your satisfaction is very important. They still continue to send invoices with no one responsible to be there to answer. They charge your card for amounts more than stipulated on invoices! If you were to take direct space or a sublease you would also see these fees in your rent annually. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. Regus are not transparent with their pricing. but when u need support / CS to talk and solve ur problems its literally non existant. Their lawyers are acting blind on Regus random deduction from my credit card, they only wanna persecute on why i dont pay for the next one month whereas the answer is obvious: they already deduct $5000 out of my $650 monthly rent. *T&Cs apply. I would recommend that anyone considering using this company to think again! I will be taking legal action if this is not returned within 28 days (31/03/2023). And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. Our coworking spaces are designed with collaboration in mind. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! Avoid at all costs. They charge an excessive retainer fee. Weve cut the cost of selected workspaces* for a limited time only. Give your team a place to focus, thrive, and grow, while we take care of all the details. She apologized to me and promised me to rush to send me it by coming Wednesday. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. I am a small business and cannot afford any of this. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. Submit a complaint and get your issue resolved. So when you need to scale up, cross borders, or make the move to hybrid working we're here to support you every step of the way. We pay those as well. For a break between calls, browse the development's many shops and restaurants, or explore the . One time I was waiting on the phone for almost three hours. Dont lie to customers. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. If you need further help, pleasespeak with our team member who is already in touch with you. This will surely increase the credibility of your complaint. This company has the worst customer service I have ever experience in my life. Regus Online Account its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. I am so frustrated. Regards, Sandra Melody Head of Customer Services And whatever the future brings, were able to handle that too. IW Group Services Limited (IWG) is the company, Regus is one of the company's brands. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. It goes against our guidelines to offer incentives for reviews. Hybrid working is a better way to work that gives businesses and workers more choice on how and where they work. It can take many months and still not response. We may have received incorrect data. 25% off. Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. Please could you send those details to me at lorraine.brule@regus.com so I can support you? if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. All rights reserved. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. If it has been longer than 30 days, please get in touch so we can investigate further. My Regus ID: ********. How To Get a Lawyer Retainer Fee Refund [Top Hacks] - DoNotPay Regus Reviews | Read Customer Service Reviews of regus.com.au - Trustpilot The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. You should receive your refund within 30 days after your agreement end date. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. As you can see from your statement of account, available online (e.g. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. Our global network of workspaces enables you to work wherever you need to be close to clients, partners, suppliers, or home. We did not put a "2000 dollars bill in front of you". October 14 We also ensure all reviews are published without moderation. This does not affect customers who have a permanent space as these are reserved specifically for them. Is Regus a scam or a legit company? | Regus Q&A - Sitejabber Theyre a great place to connect with colleagues, clients and other like-minded businesses. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. Find out how we combat fake reviews. Read Customer Service Reviews of regus.ca | 5 of 20 - Trustpilot Receptionist only can communicate by email, even for the most important things for your business. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. Paid for parking online and have now received parking ticket from private company. So now you can enjoy more, for less. As you did not process this correctly, the agreement continued an additional month. but when u need support / CS to talk and solve ur problems its literally non existant. For a break between calls, browse the developments many shops and restaurants, or explore the Downtown Historic District, just 15 minutes away by car. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. You should receive your refund within 30 days after your end date. Regus in Waukesha, WI 53188 - (262) 832-3700 Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. The lease does not start until October 1, 2020, which is still two weeks away.I have decided this is not the office space that will work best for my business.I want out of the agreement and a refund of monies paid. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. We also ensure all reviews are published without moderation. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. For clarity, you were also charged a retainer top up. International Association of Better Business Bureaus. As you can see from your statement of account, available online (e.g. It is now 8 weeks and we have yet to receive the retainer refund when the website stated 4-5 weeks? After being in my new office they are increasing rent by 8.7%. I still did not hear anything back yet. 2023 Trustpilot A/S. Please remember that the retainer is refundable at the end of your agreement. Jone V got my call and requested me to use 'my request for a retainer' of Regus my account portal because there was no history about my case. 5. Lets find the right workspace for you and your team. This will ensure the agreement ends at the current final date and will not renew further. DO NOT give them your payment info, DO NOT sign with them. Our team members have always been in touch with you and worked with you to rectify this matter. Read Customer Service Reviews of www.regus.co.uk - Trustpilot There is non existent customer service department. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. Office staff are always friendly. Thanks again for your comments which help us improve. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. Here are 8 tips for writing great reviews. Repeated attempts to contact Customer Service have been blown off or ignored completely. Originally, total costs 20k THB, but end up with 50k THB. Unacceptable billing practices. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. Read Customer Service Reviews of www.regus.co.uk - Trustpilot September 14 4. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. You will regret signing with Regus. Regus Reviews | Read Customer Service Reviews of regus.ca - Trustpilot The retainer refund process will take approximately 30 days from the end date of the agreement and it's an automated process. Regus Online Account Our virtual office services help you build a credible presence anywhere in the world, with a professional business address and phone number. We appreciate your business. 3. Browse our full range of products and services. She promised me that I could get it on October 19 because it took 48 hours. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. Its an automated process. [Resolved] Regus Review: retainer fee refund - ComplaintsBoard.com The additional increase in your monthly fee is due to the annual indexation. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. Suggested companies are based on peoples browsing tendencies. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. $5520 Service Retainer on file. Your agreement end date is not until 10/31/2021. This will ensure the agreement ends at the current final date and will not renew further. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. Available for as little as a day, or as long as you need. They charge your card for amounts more than stipulated on invoices! Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. You should request your retainer refund online (for security reasons) and it will be refunded within 30 days after your agreement end date. That exception is made on the understanding that an additional service retainer is payable. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. Hi Stephen, Requesting to have your retainer refund is an easy process. It's an automated process. We ask all our customers to add an automated payment method to their account. Turned up at 450 Bath Road, Heathrow. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. If you have a helpdesk contact, we would expect a 24hours reply. commitment remains the same (or increases) and such transfer is not used to extend or renew an existing agreement. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? Kind regards, Lorraine BruleGlobal Customer Service at Regus. Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information With whom I spoke until now? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Regus keeps its policy for payment from customers, only. Location: Singapore Hi Hannah, Im sorry if you felt the need to escalate this. Verification can help ensure real people write reviews about real companies. Its an automated process. We ask all our customers to add an automated payment method to their account. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. Manage your Regus account in one place and make bookings on the move. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. Thanks again for your comments which help us improve. Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. Sandra promised me to escalate my procedure below, however, when could I get it safely? Whether you work alone, youre growing a start-up, or youre running the worlds most successful corporation our network makes it possible to work near clients, colleagues, or family. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. Here is my summary to strive for a refund of the retainer. Customer Reviews are not used in the calculation of BBB Rating. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. The complaint has been investigated and resolved to the customers satisfaction. Please email me at Lorraine.brule@regus.com with your company name and details. We pay those as well. Share your photos and videos with others to prove the truth of your words. But the Regus does not have flexibilities, nor willing to retain long term tenants. think about how low this company is. We have a team of specialists available 24/7 to help you find the best solution for your business. However, we will ask you to go through some security steps as part of our fraud-prevention policy. October 8 Best, Lorraine Brule Global Customer Service at Regus. They still continue to send invoices with no one responsible to be there to answer. When I told a receptionist about the issue, she told me it was a good sign, it usually disappeared when the refund process had been started. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement.



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