Thanks for the examples that have been provided so far. I can't find the missing messages in spam and I actually received one of the missing emails this morning that was sent at the beginning of March! We work with the Royal Highland Show and their database system sends out emails to its 1,000s of members by email. Not receiving all emails on btinternet account If this is your first visit, be sure to check out the FAQ by clicking the link above. This will work as long as your old email account is still active. by RobbieMac. This sounds fiddly, but isn't necessarily. I consistently receive this warning:whenever I try. Also one of the two that I received recently was sent in December. on Any ideas? Though any rejection on our side should be returned back to the sender as a bounce. Yes they do and they can send successfully to my Metronet email from ipad and PC using a gmail address, I have sent you a pm with the raw text source header from an email sent 13th April which only arrived this morning. , updated Hi@stevebrass thanks for your reply, ports and email addresses are all ok and in line with your suggestion, the one thing that I can't find when entering those details is the SSL Encryption - the option just doesn't seem to be there with the MS Office Outlook app / in combination with my Samsung S10. 11h40. Its been a few days I can't send emails from my Mac & Iphone Mail app; however I recive emails. My two contacts on btinternet.com have asked a number of times if I have received their emails, and I haven't. If I go into iCloud web page, then I can send and receive as normal. Apple may provide or recommend responses as a possible solution based on the information A few months ago I realised I wasn't receiving emails from a friend with a btinternet.com email address. Outgoing Mail Server: mail.btinternet.com Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check) SSL Encryption: Enabled (but not STARTTLS) Authentication: PLAIN Username: your email address including the @btinternet or @btopenworld.com part Password: your btinternet or btopenworld password What does this mean? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. None of the posts I have seen are the same as my problem however. only. Go back to . Interestingly, I have received two follow-up calls from 2nd-level technical support who have advised that they have done some work on their systems as a result of my initial contact. Yesterday, I managed to contact BT via webchat. I've also found an old post from someone (Peter) with the same problem, but I can't see that his problem was resolved. It is very annoying, I hope you guys reach me out soon. Its probably not directly relevant to your problem, but who knows with Apple!! 23-04-2021 Hopefully, we can get this resolved quickly. BT are blocking the complete domain which the sender is sending from. This is NOT 'A solution'. A warm welcome to the forums. 19-12-2022 Please update the server configuration to continue connecting to this account", with the option to cancel or update. Might that apply in your case too? Yesterday afternoon 22 April 2021, when I created a new email on my phone, it wouldnt send, stayed in my outbox and again I would receive error messages telling me to log in. This is a BT residential customer to customer forum. I expect that they are simply burying their heads in the sand and do not look at all. . Hello both, I thought I'd try another tack, and uninstalled and then reinstalled Outlook. I cannot send even the simplest of messages this morning. Townman, Gandalf. That sounds like something has been stuck in a queue somewhere. This started suddenly about 5 or 6 weeks ago. I installed the outlook App on my iPad and it works perfectly I'm afraid. What can be done to fix this problem please? As an experiment, can you try a different mail client other than Apple Mail on one of your Macs and see if that works. @Simpson39 try this link https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. The destination account that I am using for tests is another btinternet account (my wife's) - in fact it's a subaccount to my own account. I also feel slightly better I am not alone. Thanks for the super fast analysis and reply. 14h08. 14-07-2019 This amount includes applicable customs duties, taxes, brokerage and other fees. http://bt.custhelp.com/app/answers/detail/a_id/44917/kw/bt%20mail/c/6591, on I have cleared cache and data. Go back to: Email help. As soon as I removed that link all was well again. 13h52. You can send and receive messages, but not actively manage the account. on 6) Make a list of all of the accounts and logins that are linked to your old email address. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. - We do not send parcels to PO BOX addresses. The "Port" was set to 587 (correct) and "Use TLS/SSL" was checked (correct) but "Authentication" was set to "None". BT allows former customers to access a basic form of their email account for free. Email headers can be found by looking at the email item's properties. I was about to post exactly the same question; I've prepared a draft text, so might as well include it here and hope that someone has a solution. on 15h33. 26-08-2021 [Image Edited by Moderator to Remove Personal Information], Jan 8, 2021 10:47 AM in response to Suze07. 17h25. When I pointed out that the same issue happened at the same time on multiple devices, running multiple email applications, the agent agreed to escalate my issue, and I have been promised a reply within a further 24 hours. This morning I received an email from the second friend which he sent to me in December but I didn't receive until now, and I also received a second email that he sent me in March. We repeated the test and the same thing happened. Have you had the chance to try the steps in the article below? 23-04-2021 If someone answers your question correctly please let other members know by clicking on Mark as Accepted solution, Mine is Samsung A71 and also doesn't give option to enter the SSL encryption details, Announcements, Guides & Community Updates. Both server names are mai;btinternet.com, both IMAP usernames show my email address; Ive tried entering my IMAP password into both the incoming and outgoing servers and when I click on the tick so show that everything is entered, I get this error message almost immediately: The connection to your email server timed out. View cart for details. 26-08-2021 Why? If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. The whole ISP domain is blocked.
That helps us fund This Is Money, and keep it free to use. I use Mac OS High Sierra: version 10.13.6 and Phone Software Version is: 13.3.1 23-04-2021 So, I did checked around it seems that smtp is not working. A forum where Apple customers help each other with their products. I anybody else having this problem. 23-04-2021 26-08-2021 26-08-2021 on There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. 09-07-2019 I entered my password into the incoming and outgoing IMAP Email Servers, (mail.btinternet.com); the ports default to 993 incoming and 993 outgoing I had a feeling that the outgoing was not correct, that it should be 465. 11h05. To start viewing messages, select the forum that you want to visit from the selection below. I've got a "failed delivery message". They are in my "sent" folder but never get to the btinternet.com account Other addresses work fine. 14h56, on In theory, they could switch to a free email address, such as Gmail or Hotmail, but doing so feels like an insurmountable upheaval. Using webmail? The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. You may have to register before you can post: click the register link above to proceed. Townman, Gandalf, anneoconnor. Typical script! P.S. The issue has resolved itself on my MacBookPro (macOS 11.5) but it's still there on the iMac (macOS 10.15). 16h34. Incoming mail works, but unable to send anything. What does this mean? Having established that I was able to send email from webmail, the agent told me that there were no issue with BT's Servers (or the company who provides this service on their behalf), and the issue was with my device. 16:52 EST 04 Mar 2023. At my age, I just don't have the energy to set up a new email address and tell everyone.'. With a significant delay between the timestamp on the two BT ones and the timestamp on the two Plusnet ones. I know that I haven't received most of the emails sent from btinternet.com addresses at all. I changed SMTP to 465 and got an error message "Log-in error Unable to add account, server address is not valid". BT Email - best practices for postmasters and senders of email. Ive also tried not using advanced settings at all with exactly the same results as described above. In my view, the Postmaster group are doing it the wrong way round. Help with setting up your email > Other tips: Check that email addresses are typed correctly Check spam folders - genuine emails sometimes end up in there by mistake 15h22, on I have a recent problem with my email service. I can't afford the risk.'. ), having escalated the issue, within one hour, I was able to send email again from all devices and from all applications. 26-08-2021 Looking through previous posts I see this has been a regular problem. Thanks for your help - I can now send messages to 'external' accounts from the iMac and to all addresses from the MacBookPro so I should be satisfied. Frankly, just waiting & hoping that the problem resolves itself is not what I was hoping to hear. Sky allows former customers to keep their email account free of charge and indefinitely. My email is not sending from my iMac (iCloud). Will post any update that I get. on on If you click on them we may earn a small commission. If you're having problems, try logging in to webmail. But again got error messages which I now cant remember. Unfortunately, it did not work. I have deleted the app and reinstalled it. What does this mean? Various errors messages. Households are endlessly told that to keep their bills in check they must shop around when their current contract ends to get a better deal. 19h37 I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. You should check that you are complying with this link and if you are you will need to contact the BT Postmaster. Your post does not go to BT. I have it in a notepad file as well if that makes it more readable. He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. It has just hiked his bills by another 6 a month and he feels penalised not rewarded for being a loyal customer for over 20 years. These include Windows PC running Office365 & Outlook; Apple MAC running native email application; IOS (iPad & iPhone) using both native email apps and IOS Outlook. 1-800-MY-APPLE, or, If you cant send or receive email on your Mac, Sales and on Will post another update when he gets a formal response from BT but I wondered if anyone else has noticed any change/ started receiving btinternet emails that they were not getting before? This site contains user submitted content, comments and opinions and is for informational purposes They must realise that they have a dreadful name. Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. All we can do is see if anything was rejected by the inbound platform from the sender to the recipient. Sorry but how do I PM you, and what details do you need? This is exactly the same as my issue - with the 993 / 465 too. 13h37, on Please check your email settings. It's good (???) We resorted to texting instead, as neither of us had the time or knowledge to pursue it, although I did have a look online without much success. By
All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). to know I'm not alone. I just hope Andy_N's observation that "theissue can clear itself after a day or two" proves to be the case. Choose Send/Receive > Preferences > Work Offline to toggle between offline mode and online mode.You may need to open the message and send it again, or choose Send/Receive.. Re: Emails from btinternet.com addresses not received. We understand that you are experiencing issues sending emails. However, give yourself enough time to smoothly switch over and you may find it is worth your while. While members are not getting emails, they do appear as posts on the Google Groups page. All incoming emails were there on my phone, but when trying to send an email, I got the same error as Shortm showed in his first post. It takes a while to get a reply from the Postmaster but they will respond. Anyone else experienced this and got any suggestions on how to proceed? 13-07-2019 All of the examples have this delay as more than five days, which should have really caused some sort of notification back to the sender. Do other emails they send get to where they need to go? Don't forget online banking, streaming services and social media accounts. - last edited on I manually changed the outgoing port to 465 and repeated the procedure above, but still couldnt send emails from my phone no problem doing so on my laptop. BT internet email problem Hi. I typed my email address, password, display name, checked in the Advanced Settings, the incoming server is on port 993, outgoing on 465. I am not quite sure how/why but it may help if I describe the actions that I took to get it working again. Customer: replied 2 years ago. Many have had the same address since they first went online many years ago. It might be worth changing your SMTP port to see if that helps. We appreciate you reaching out to us about Mail. on How can we as customers get BTs attention and ensure that there is a fix? 26-08-2021 17h33. 'I have always used the same email address,' says Dave, 79, from Cambridge. My husband has opened a ticket with BT and provided them with the timestamp in formation from the delayed email. It was innocent enough: if someone clicked on my name they were taken to my personal website, but it was making btinternet suspicious. I selected my btinternet IMAP account in the accounts window of the preferences panel, selected "Server Settings" and unchecked the "Automatically manage connection settings" checkbox in the SMTP section to open up the SMTP settings dialogue. iPad is working ok. Does anybody have any idea how I can resolve this, other than changing ISP. Dave Bradford would love to ditch Virgin Media and get a new broadband provider. Last week I phones an advisor with a somewhat similar response. Looks like no ones replied in a while. Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community. Working on the theory that it was another case of BT doing something, I decided to leave it overnight. If everything works fine in webmail, you may need to check your program settings. My wifes email account on her iPhone 10 is working fine and her settings are identical to those described above on my Samsung phone. . Policies vary between broadband providers. We do not allow any commercial relationship to affect our editorial independence. I changed "Authentication" to "Password" and clicked on "Save". 14h00, on Delays in Emails being delivered can arise from a multitude of reasons. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac. I installed Spark on the iMac but it can't login to my btinternet mail account (it can't establish a stable connection) so I cannot test it with another client. I have tried from two different user names on my PC and so two different Outlook settings, and from my Windows 10 laptop, none of which are successful. I then asked them to login to BT webmail and send me another email and that one came through straight away. From haggling to threatening to switch, how YOU are fighting back against the great broadband rip-off, End this bill charade, says RACHEL RICKARD STRAUS: Broadband firms should offer fair and predictable prices, What you need to know about money every week: This is Money podcast. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Log in issues. Comic should be in the grade given in the listing title. I feel there is something going between Google and Apple. They also sent a test email from a PC using an outlook client and that didn't come through either. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. TalkTalk allows you to access your email account for 12 months after you switch. Anyone else experiencing the same issues? 19h14, I never said it wasn't a BT problem and should be addressed by BT or that it has not been going on for years without resolution but the only way it will be resolved for the OP at this stage is by contacting the Postmaster to have his domain white listed to the extent that it satisfies BT. Thank you for your follow up. Some links in this article may be affiliate links. About 4 days letter I get a reply saying the message could not be delivered. https://community.bt.com/t5/Email/SMTP-server-password-issue-cannot-send-e-mails-from-e-mail/td-p/19 https://community.bt.com/t5/Email/BT-Email-on-Outlook-amp-iPhone/td-p/1949938, on And now, Google Groups users are reporting ( 1, 2, 3) that they are unable to send emails from BT and Earthlink email addresses. 14h17, on on I have the exact same problem. All packages, programming, features, and functionality and all prices and fees not included in price guarantee are subject to change without notice. The problem usually resolves its self in a day or two. 2) Set up a forwarding system on your old email account so that all new emails are automatically redirected to your new email address. 10h59. Hi None of the posts I have seen are the same as my problem however. Go through and update your details for each one with your new email address. 23-04-2021 So it seems to be something between Android and BT Mail. email not sending from iMac iPad is working ok. My email is not sending from my iMac (iCloud). 2 users liked/thanked this post: After I moved away from Advanced Settings, I got another error message "Outgoing Server Error There was an issue connecting to my email name@btinternet.com. Last Thursday, I stopped receiving email from my @btinternet.com account. 14-07-2019 19h32. Refunds. Can you please hold the power button on the phone and iPad until you see a menu and choose power off. By coincidence(? A Virgin Media spokesman adds: 'There is a cost to us to provide an email service and so it's not something we'd provide free of charge to former customers.'. Comparison website Uswitch says that almost a quarter of people rely on their email address provided by a broadband provider, especially people aged 65 and over. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. 'All of my contacts have it. 3 users liked/thanked this post: That will mean that when someone emails you at that address, they will receive an automated message saying their email has been forwarded, and explaining that you will be responding in future from the new email address. 18h40. Thanks for your reply, Townman and thanks to Anne too. 10-07-2019 If I changed my email address I would be bound to lose something important. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte, Re: btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing c, Re: can't send emails since this afternoon. on I know it exists because I can pick it up on ios and via BT Webmail. I have tried sending individual messages and simple test messages but nothing works. When I ran Connection Doctor (available in Mail/Window/Connection Doctor) my btinternet connection showed green (OK) but I noticed that the SMTP connection details said "login not required". I spoke too soon. Gmail and Outlook are two of the most popular. Just goes straight to outbox, then tries to send . If yes, we recommend that you check if the issue persists while on safe mode. 23-04-2021 Neither of these has solved my problem. Those who want to retain the same features once they leave BT can pay for Premium email, which costs 7.50 a month. Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. What can we help with? The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. I am experiencing it with emails from different addreses within a domain which belongs to another ISP. Unfortunately, I haven't kept a delayed mail but I will extract the source header from the next one that comes through and send it to you. Switching email address if you have never done so before can feel like a daunting task. 6h00. Uninstall and Reinstall Mail app A. Uninstall - Windows Key+X > Click Windows Powershell (Admin) > Copy the below and paste into Powershell and Enter Clearly, somewhere, somebody in BTs email service provider organisation has made a change in their configurations, or there is a fault. 4) Send an email to your main contacts to let them know your new email address. Virgin Media says that its policy is clearly set out to the customer ahead of their account being closed and they are sent repeated re-minder communications encouraging them to take action before they lose access. 15h04. Our standard shipping option is via Royal Mail airmail. For those that aren't arriving, things obviously get a little more involved. 23-04-2021 https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? We do not write articles to promote products. I am not receiving emails to my Metronet account from at least two contacts with btinternet email addresses. I thought that I had fixed the issue last night by resaving my IMAP SMTP settings and restarting Apple Mail but the problem has reappeared this morning. I can send mail to my iCloud email OK on both machines, which I could not do when the problem first arose yesterday. BT Email - best practices for postmasters and senders of email | BT Help, on Millions tied to cynical deals face extra charges, so we urge the watchdog to act, Get a better broadband deal! We have received reports that emails to btinternet.com email addresses are being blocked. on . Problems with email. For email, I use Microsoft Outlook (from Microsoft Office, not outlook.com) email on my Samsung S10 phone and on my laptop. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte Go to solution I anybody else having this problem. Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. A couple of days ago I asked a btinternet contact to send me a test email from their ipad which they did but it hasn't come through. 20h33 Created on May 24, 2016 Outlook emails not being received by btinternet.com addresses In the last two weeks, emails that I send from Outlook to btinternet.com email addresses are not being received by the person I sent them to. I went to Advanced Settings and found that IMAP incoming and SMTP outgoing ports were set to 993. I've rebooted twice and reinstalled Office 365 without success. Welcome to our community forums @IanHill, sorry to hear you're experiencing problems with emails making it through to certain contacts. Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you.
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