@kenmcenany- did you ever get your hot tub? Simply start adding items to your cart or contact us if you have any questions. "Adding this distribution and warehouse location just down the road from our current facility will free up much-needed manufacturing capacity," Hatley said. This field is for validation purposes and should be left unchanged. A new work order has been created to diagnose possible pressure issue, with the direction of replacing any removed insulation. Take a virtual of one of our Aqua Living Factory Outlet showrooms. Our demand continues to far outweigh our capacity., This demand led LPI to make what Hatley says were very tough decisions about the future of the company. We purchased an aqua living spa November 2021. I called again because even though I have the hot tub set to run twice a day at 2 hours each time on the economy setting, it runs randomly. Idaho Child Custody: The Right Evidence & Winning Your Case. Most of them are also by appointment only and are warehouse locations rather than big fancy showrooms. Lets here people thoughts on this company. I said i would if it will be delivered by dec 1st and asked if this nightmare with there company will ever be over. LPI is a dynamic . If you have interest in visiting our community in Brockport and would like to have a closer look, just give us a call at (800) 755-1458 to schedule an appointment. . The lights on the whole back side aren't working, so LPI ships me the replacement lights without the front panel, and hasn't contacted me to update me on the service timeline. My purchase date was 10/30/2020, We were promised delivery By February 2021. By focusing on the motions and movements of the program . During the pandemic, I lost my job and worked with LPI on payment arrangements. Instead of working this out with the shipper, Aqua Living instead tried to tell us the spa was fine (without . I want my $5,600.00 back. I paid cash for the spa 18 mos ago and it is never worked properly and they refuse to come out and fix it. This is required per the written warranty section in your manual. Our instructional videos cover many hot tub topics such as: how to drain your spa, how to change temperature ranges, how to change the filtration duration, how to change the mode of heat or rest, how to locate the serial number for various spa models, how to replace the waterfall on/off valve, how to replace a pump or jet in a spa, and how to wire a GFCI for a 220v spa. On January 8th we received another email saying it was still under investigation until February 2nd and will possibly put the charge back on our credit card. You get what you pay for with these. I purchased a hot tub from LPI/AquaLiving in June 2021 with a delivery date of Sep 2021. lpi aqua living. Browse a huge selection of Hot Tubs & Spas and many Spa Accessories available from reputable brands such as Dr. Wellness, Catalina Luxury Spas, Hudson Bay, and Plug & Power available at affordable prices from Aqua Living Factory Outlets. I ordered my hot tub from them on June 17th, I got an update today that I might have it by Dec 5th, I a dont think I will get it this year. Read more about 5 Ways Hot Tubs Improve Your Health! Find manufacturers and suppliers in the most extensive searchable database in the industry. Very sketchy but they have no problem charging me monthly payments while I am left to wonder if this is even a legitimate company. Paid for it in early May. A gentleman did finally walk me through a possible fix. ukrainian military patches; silicone sealant disadvantages; lpi aqua living; June 22, 2022 . After months of waiting, yes months we finally got it delivered. Aqua Living Factory Outlets LPI International out of Tennessee continues to evolve and change in the fast paced hot tub world. LPI is responsive but not actually taking care of the core issue and they need to be held accountable. lpi aqua living. It was a unit that had a damaged enclosure, but the dealer assured us the damaged parts would be ordered and shipped to us and the unit would still have all the original factory warranty. It is now 11/9/2020 and still no repairs for the panel or cover. We did our looking around at several showrooms, but so glad we found Aqua Living on the web and decided to take a look. So, it makes sense if you ever wonder, "Will a hot tub mess up my nails?". But now its 5-6 months since purchase. Im feeling scammed as I paid for mine already, too! A representative from the company will contact the customer, today, to discuss alternative options. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Finally, they admitted that the spa that I purchased did NOT have the audio system. They claimed it was a mistake - however, after all the back and forth with them, I truly wonder if there are more customers that experienced the same issue. Calcium scale can build up in the pipes, jets and other components of your hot tub, and it can damage the working parts of your spa. ), then we have the best 4 person hot tubs for you! What do you want to bet this company claims bankruptcy soon and everyone who already paid gets nothing. **** can draw a paycheck, yet bears zero responsibility for customer care or the onus to perform his simple job. They began drafting 50.00/month from my disability account on the 3rd of the month, yet reported to the credit bureau that I was in collections. 8192 Levels Rechargeable Pen - This high-tech pen offers preciseness in the drawing. With detailed information on each of the hot tubs,you will discover new features and what to lookfor when picking out your dream spa. I remember seeing them 2 years ago at a trade show in New Orleans and was shocked at how cheap they weee wholesale. Thank you for your picture submission. In a significant shift in business strategy, LPI announced it is ending its domestic dealership program to focus on its direct-to-consumer retail division, Aqua Living Factory Outlets. Worlds largest manufacturer of Hot Tubs sold directly to the public at wholesale prices. Spas - Aqua Living Factory Outlets Home > Spas Unbridled change in a fast-paced world makes the health-enhancing, stress-relieving, exercise-achieveing features of a swim spa a modern necessity. From the grocery store to the park to family road trips, your dog is always by your side. With locations across the country youll always find the best deals. Factory Installed Ozonator - INCLUDED. We have retail stores that we own, and we have dealers in the same markets, meaning we're somewhat competing against our dealers, Hatley says. Initiative (LPI) through the Food and Agriculture Organisation of the United Nations (FAO), with the financial support of the European Commission. Below are must have products from our top sellers. As you read the attached e-mails, I asked if the cover had metal 'strips / bars' on the sides of the cover so I could use it with my current hot tub cover lift. The variety of hot tub styles, which are offered at a range of price points, enables almost anyone to have a spa-like experience, Aqua Living2023-02-28T13:08:49-05:00February 27th, 2023|0 Comments, If there are only a few people you plan on inviting into your hot tub (lucky them! ****************** If you have back pain, especially lower back pain. I purchased a Spa on 07/24/2022 for $9,964.00. Covid has changed the game. It has been over 12 months of us dealing with us and when we call no one calls us back, we finally got the name of our case manager, her name is ****** We are waiting for a callback but we are not getting any answers as we would like a new hot tub as the hot tub that we originally purchased has never worked correctly. We even offer swim spas for athletes and physical therapy. I have emails from LPI and text from the vendor. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. On Wednesday 8/22/22 LPI, INC called us and asked when would be a good time to deliver the hot tub. They are made In Tennessee under a number of names. Furinno Pelli Cubic Storage Cabinet , great for storing and displaying items such as artworks, toys, books, folding clothes or other household necessities. So now I have a hot tub that is less than a year old that does not work, a cover that was never right and no hope of it ever getting resolved. Upon receiving it home and after the installation I realized that what I purchased is not what I received. There has to be a law against being 2-3 months late to deliver merchandise and expecting payment. $ 5,199.00 $ 4,699.00. inventory Control Specialist at LPI Aqua Living factory outlet Johnson City TN Johnson City, TN. I'm sorry but when I pay $6000 for something I expect it to work for more than 2 years. Learn more about Birdeye, Patient Feedback: Why Doctors Need to Ask For It. It took 8 months to get the extra filters that I purchased at original purchase date. Foam in your hot tub is a sign of contaminants. With the strength of our retail stores doing so well over the last couple years, and the improving economic conditions, we felt like we needed to choose this direction and put all of our efforts into going into the retail world.. DO NOT BUY FROM LPI INC!!! Numerous emails and messages went unanswered to **** from customer service. Kendrick Content 2023. Our entire business has been, and continues to be, affected by the global pandemic, Hatley says. Dominate search results. They are made In Tennessee under a number of names. Full Foam. After all, eight-person hot tubs may look impressive, but for those who dont need them they can be unnecessary and difficult to maintain. 52,990.00 5,000.00. fun diy stuff; hamster maze kit; did teeturtle make unstable unicorns; the true black tarot deck; warp brothers storage bags; from beijing with love watch online a ruin of roses series in order More LPI, Inc. View our support video guides, documentation, and spa owner's information for everything you need to know about owning any of our products. BBB is here to help. SWIM SERIES A good hot tub cover will serve you well for quite a while. Just wondering cause I just ordered one. We were forced to refuse initial delivery of our tub after the shipper, Saia, dropped it three feet off of their truck, causing visible damage. The move, effective Jan. 1, 2019, will impact about 200 spa retailers who carry LPI portable spas, which includes the Catalina, Signature and Pinnacle brands. Your cancellation was approved. Multi-Layered Fiberglass Reinforcement. LPI is also moving away from dealer-based sales and going customer-direct. The screws they use are not suited for the elements. They are cheaply made and are not very energy efficienct. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. He stated as seen on page 2 of the 7 pages, that the bar is built in and shouldn't be an issue. I told them I knew I was out of warranty, wasn't wanting anything free but needed to know who to call. Here well look at the reasons a leak might occur and what you can do to stop it. SOLD DEC 9, 2021. Body awareness: For a person living with depression caused by a chronic disease, or someone worrying about recovering, aquatic therapy is a good way to redirect the mind. 459 customer reviews of LPI Inc.. One of the best Manufacturing business at 506 Twin Oaks Dr, Johnson City TN, 37601 United States. An air lock occurs when air gets stuck in the plumbing lines of your hot tub. Caldera is not part of LPI at all. All Rights Reserved. At this point I was ok with how the tub was functioning and overlooked the shortcomings of the product. Prior to the pandemic and the agreement for the current drafting amount, the account was behind. Everyone we spoke with or emailed with was unfriendly and unwilling to take one step more to offer solutions or provide assistance. We accept payment through Paypal ONLY, the fastest and safest way. It was so bad that it froze up the cover and caused the tub to blow the motor twice. SpaRetailer is the one-stop destination for staying informed and competitive in the hot tub market. ), then we have the best 4 person hot tubs for you! Read about when and how to maintain the jets of your hot tub. For those discerning buyers looking to cut out the middle man and save a buck this may be a good option. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. To The Trade. LPI Inc. builds our entire line of products from our 320,000 square foot manufacturing center, and ships nationwide to our retail stores. 1.3K views, 4 likes, 0 loves, 0 comments, 1 shares, Facebook Watch Videos from Aqua Living Factory Outlets: #NEWS: LPI, Inc. doing its part to help curb COVID infection rates. 2 reviews of Aqua Living Factory Direct "Aqua Living (LPI Inc.) is by far the shadiest, least scrupulous business I have ever encountered. Our exclusive components, processes, and features will allow you to do what you deserve, relax. Thanks for your review Jerry. Get more reviews from your customers with Birdeye. We are the largest hot tub retailer in the . Its not the fault of the distributor if they cant get product. The industry will travel to Orlando this week. For 15k or whatever he paid for it he could have gotten almost any brand he wanted. Aqua Living Factory Outlets, LPI's retail division, plans to open around 100 retail stores over the next few years, but has only opened seven since announcing those plans in late 2018. They agreed to send me a list of technicians in tennessee that might come look at it. If youre someone who demands the best of everything, premium features like those are a need, not a want. They also delivered it with the wrong cover, we wanted the soft cover with the lift, and they delivered it with the hard cover. Filters are an essential part of keeping your hot tub water clear and pleasant. This business is deceitful and your warranty is pretty useless if they dont respond. My experience with this company could fill a book. I loved the G2 model hot tub I bought from them for about one year. They are all under 5k. You know things are going on drugs, abuse, neglect, unhealthy conditions, etc, but the other parent denies everything you confront them with, or has simply skipped town with the kids. Its not how most major manufacturers do it, but that is how they are going. 506 Twin Oaks Dr, Johnson City, TN 37601 United States. 2,550 Sq. We finally got the parts in, and they told us they'd install the soft cover and lift, I have it an email from the support manager and days later she emailed back saying they wouldn't do it because it wasn't a warranty issue, yet it was their mistake in the first place. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Regular maintenance and upkeep will increase your enjoyment of your hot tub, and help you get the longest life out of the spa and its components. 2023 AB Media Inc. All rights reserved. We are currently experiencing this with finding appliances for the new home that were building. Dale J, Ordered a Catalina spa in Oct 2021 at their Aqua Living Store. I used to have a Wacom tablet and the nibs just melted away. Now we were told it was fixed, however we are having the same exact issue as last year and this have a 5 year warranty on the tub and a lifetime warranty on the cover and neither is being honored. I cannot recommend this place enough. This demand led LPI to make what Hatley says were very tough decisions about the future of the company. Browse Aqua Living Factory Outlets' wide range of affordable, high-quality hot tubs and spas. 151 customer reviews of Aqua Living Factory Outlets. Unlike others, my experience has been excellent. After some thought, we purchased the G-7 and just love it. When I contacted customer service I was informed I needed to file a warranty claim through their website, which I did. I really don't think it is that bad of a product, I just think they have really really really bad customer service. Decorate the wall with Circle Art - beautiful Danish design print on round format in a wide selection of beautiful designs for the modern homedecor. The outlet brand was recently rebranded from the RecDirect Factory Outlet name, though they have continued to sell many of the same spa models, including the Dr . doesn't rain in Phoenix much, so i didn't notice immediately. So it's mickey moused back together. The original terms for the financing loan were for 18 months, the balance remaining is primarily accrued interest and late fees. We have had to replace two motors, a 60amp circuit breaker that it blew due to the motor constantly running because of the cover issue. 04/22/2022. There was another air diverter for the lounger that was broken upon delivery but all of a sudden started working after a week or so. No matter how good the quality, hot tubs require a fair amount of support and having local support can be the difference between a good and bad ownership experience. I know now why they cheaper than other tubs. CEO Dave Hatley proposes internal vaccination promotion. They only care of you pay and once that happens they can stall you for years and never give you anything. So to contact the manufacturer just call that guy back. Please let us know if it does not meet your needs. If I would have read these BBB complaints I would have never bought from yall. The latest is that their computer system is down and they can't tell me if the parts have been ordered or not. Its already three weeks past the original estimated delivery date!! If company vaccination rates. Stay away from Catalina Spas!! (The consumer indicated he/she DID NOT accept the response from the business.). If your bathtub has jets, regular cleaning can prolong their proper functioning as well. Im out 500$ , my credit is down 100 points and i have no hottub. We are committed to using . Says 2-3 weeks for made to order hot tubs but I bought one on July 15th 2020 and its now September 22 and dont have a hot tub yet. After roughly 6 months I finally received the filters and enclosure panel, and a repairman was sent out to diagnose the stereo. Our records indicate the cover lift was received on Saturday 1/28/23.



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