Hi,There are no induction classes for new joiners on weekends. Find out how we combat fake reviews. Your experience matters. But I suppose you get what you pay for. Verification can help ensure real people write reviews about real companies. beyond me , they have sullied their name. Other that that-a good gym. The machines, if broken are repaired quickly. He failed to take any responsibility, stating that it was Harlands that needed to sort it out. It's a public swimming baths not a gym. After a few weeks of this i started to get upset. Join the 242 people who've already contributed. why would you not notify any body ? Jacuzzi not in use all the time.Air con on at the gym qhich is fine, but not at the pool. I've recommend TruGym to so many friends and colleagues as well as tried numerous classes and found that I've enjoyed/challenged myself in each one. Head office failed to respond to emails! The lockers are hardly ever working and even after paying quite a bit we are told to bring in our own padlocks for the locker. Join now and save 30 (no joining fee offer). Pay for a trustworthy gym that obeys the law so you get the proper financial protections. Please look at the clientele, they aren't an average age of 18, I am 62 my friend is 72 and we have a lot of people in that age group. Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. In good faith I paid to join up to Gillingham new trugym back in October 2014, it was advertised to be opening early November 2014. TruGym Stevenage. Plus side, plenty of cardio equipment. i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. Awful!!! Good gym but would be a lot better with a pool for people to enjoy an early morning dip or even casual swimming after a hard session. I have returned to the gym since the classes started up again, I am happy with the distancing and cleanliness however the standards of the classes are poor, normally they are run by independent trainers but in the move to save money they are run by existing staff. There are some advantages to paying your Spectrum bills online or on the My Spectrum app. Anyone can write a Trustpilot review. The gym did not respond to my complaint. beyond me , they have sullied their name. I'm sure there will be better gyms in whatever area you are in, so I'd avoid this place just in case they decide to close another club, because no one will be told until it's closed. Was told that membership fees would be refunded pro-rota within 7-10 days which was hasn't happened and was well over a month ago. I have been trying to contact them for a refund for months and have been completely ignored. The gym had closed down suddenly in November 2021 and hasn't provided a refund. Anyone can write a Trustpilot review. Save your money, go elsewhere. The gym had closed down suddenly in November 2021 and hasn't provided a refund. Been coming here for many years and have always found the staff very pleasant and welcoming. So unprofessional. Again, please accept our apologies and we hope to get this rectified as quickly as possible.Thanks, The truGym Team. Awful!!! Like a sauna. I didnt really enjoy coming in the beginning, nevertheless, since starting my PT sessions with Yasmine, I have really enjoyed coming. Here are 8 tips for writing great reviews. And the price is ok.Over all not impressed with the gym at all. I use both the free weights, machines and also classes. If you continue to use this site we will assume that you are happy with it. Dont join the gym. Your experience matters. | Read 81-100 Reviews out of 264 The gym has alwaysbeen very untidy, with buckets everywhere to catch leaks from the ceiling, and the pool has alwaysfelt like a iceplunge bath, we actually couldn'tuse the pool from October last year until this month as it was so cold and all the staff ever said was "the boilers broke" yet the jacuzzi was warm, when i asked them to explain how this was possible, i just got looked at like i was from a different planet. Management is awful only good thing about trugym . If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. They are now pursuing me for 234 claiming I never cancelled. I've had an amazing time going to this gym. Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. Even a reminder email could have helped, Never join this gym, Its not good. Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. This is when we could get in the pool from February. And maybe something on the wall with ideas for kettle bells and how to use the other equipment as there is a lot that I am not sure how to use. They definitely make it difficult to contact them through their website. No warning, no contact via letter or email. Head office: headoffice@trugym.co.uk Customer Services (direct debit): c.service@harlandsgroup.co.uk Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk Mobile number: 07979189309 Postal Address: Orchard Rising, Watling st, Rochester, England ME2 3UQ Facebook Community: https://www.facebook.com/trugymfail Parmjit (Parm) Singh Share this: Join the 271 people who've already contributed. Waste of money. Maybe they could squeeze in another floor mat area near the gym balls. Women friendly gym helpful happy staff happy to help however the studio at the gym is not very big so very difficult to get to any of the classes. No manager their so explained to the receptionist what the issue was and advised her that the statements had cost me so to make sure to return them. Join the 261 people who've already contributed. Poor customer service and conflicting information provided by staff! Very clean and covid compliant. Not all members have access to phones/tablets perhaps a notice board with weekly timetable of classes blown up big for members to view prior to booking classes would be useful.Details of personal trainer would be advantageous.Thanks, All round very happy with Trugym but it does get quite busy and think it could do with some expansion. Great equipment plenty of it staff are friendly only negative is there is only one dead lift platform and its always being used. Lovely gym with great facilities! Now they demanding me aggressively to pay 225 bc of THEIR mistake. Sure the only reason I went with this gym was because its cheap but Im now paying 40 a month for it!! God forbid you request to leave is apparently impossible! Worst customer service ever have not had one reply to my messages or calls!! They now refuse to refund monies taken. Variety of machines,locker rooms are always clean and tidy,Staff are polite and helpful when needed. On Wednesday I was shocked to discover it had closed down the day before and all the staff had lost their jobs. I prefer to go in before work so at 6am and then use the sauna and steam room. The only classes worth attending are the ones run independently, much better than the loud lacklustre performances of the staff. Great gym, Centre of Bromley and easy for me to get to.There is free parking right out side after 6:30 which is perfect for me as i go after work. Stockton branch- good value and friendly staff but the steam room has been out of order for weeks and no sign of it getting fixed. Companies can ask for reviews via automatic invitations. This gym is great! The gym at Stockton is drastically in need of input.There is NO air conditioning, which wouldn't be so bad but the windows don't open either, so it's mafting. Finally. Bring back Les Mills Body Combat please! !What a disgrace. I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. We use dedicated people and clever technology to safeguard our platform. It goes against our guidelines to offer incentives for reviews. Great equipment and when broken is fixed quickly. We also ensure all reviews are published without moderation. Joined over a year ago, Didn't know that if you choose for 12 months membership its continues without warning to charge you automatically after 12months is up, small print is always lost out on and how many times does someone remember to read that in a year, to not know they continue to charge even after 12 months. The only this is that this is an extremely busy gym as it is luton's best ladies only gym. I accept that but since then I have continued to book Tru Combat and attend this class and yet I continue to receive the same email reminder.The staff have said 'ignore this' but it still keeps happening.Many thanks, Good functional gym but moving forward things to improve:Air conits been exceptionally hot in there recently. How many stars would you give TruGym? Here are 11 ways to become an excellent customer service professional: 1. So far, an excellent option for a gym considering the membership prices are cheap. A certain number of members have little respect for their club or for other members but there arent enough staff to encourage increased respect. Verification can help ensure real people write reviews about real companies. Probably because I sent it in so long ago and it shows their processing times are embarrassing. I know several members have request a standing calf raising machine. The staff are friendly and the gym is very tidy. Absolutely Disgusting service their staff misdirecte you and then they go and say we didnt say anything, ridiculous service also very rude . Once my payment went through I got an email saying that they are closed. Informed them that I was moving house and therefore cancelling my membership. CON's / The gym is a mess! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. These companies sure know how to work the direct debit magic to help themselves and rip of people. A week ago he tried again to kick everyone out at half 11 and Myself and a few others refused and as a result he cancelled all our memberships and banned us from the gym. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim.



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